Capital One Senior Director Chief Staff Hybrid 

United States, Virginia, Richmond 

890414863

West Creek 5 (12075), United States of America, Richmond, Virginia Senior Director, Chief of Staff (Hybrid)

This role will offer personal and professional growth and the opportunity to:

• Go deep into the organization to understand the segment/business

• Be a key member of the senior leadership team and strategic partner to the senior leaders

• Have a direct influence on the vision and strategic direction of the organization

• Lead key horizontal initiatives

• Have personal impact on the culture and engagement of the team

An ideal candidate will:

• Have a Growth Mindset

• Be a big picture strategic thinker

• Find play in strategic, analytical and operational levels

• Be a quick learner and master problem solver

• Have the courage to think disruptively and challenge the status quo

• Be creative, proactive and full of enthusiasm for the opportunities ahead

General Responsibilities:

• Vision setting :Set a vision and develop business strategies that will drive growth, profitability, and competitive success for Capital One at the top of the market.

• Strategic planning :Design and implement processes and frameworks to enable strategic planning. Take ownership of goals, successes, failures and mitigation plans. Own and manage processes around defining and communicating the strategic vision, three year goals, and annual planning. Ensure that strategic operational priorities are linked to planning and execution. Run quarterly planning and post mortems when needed.

• High profile projects :Proactively identify opportunities to add value beyond what we’re currently doing or jump in when there’s no clear leader for a project. You’ll come up to speed quickly, use your experience and leadership skills to take the lead and ensure the project is delivered. As we continue to grow, projects will come up that are important but are under-resourced.

• Partnerships :Work closely with colleagues across Capital One including: Tech, Brand, Operations, Finance and more to drive improvement in quality, volume, service, and profitability.

• Leadership and talent ambassador :Support building a world-class team, by helping attract, interview, and onboard future team members. Coach and mentor associates with a goal of developing and retaining talent at Capital One.

• Strategic; analytic orientation :You have a proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing amplification; credit risk management.

• Strong business judgment, leadership and integrity :Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• People Leadership :Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. The culture you help build will foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

• Executive Communication :Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation :Have an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment

• Diversity Inclusion and Belonging champion :

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 5 years of experience in strategy development

• At least 5 years of experience managing senior stakeholders across business functions

• At least 5 years of people management experience

Preferred Qualifications:

• Master's Degree

• 7+ years of experience working with technology leaders

• At least 2 years experience working with Diversity, Inclusion and Belonging Initiatives

How our hybrid model works

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, Chief of StaffThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.