JPMorgan Global Payments Product Manager - Senior Associate 

United States, California, Palo Alto 

890071137

Job responsibilities:

• Serve as a key partner to the Client Account Management teams and Legal, focusing on drafting, negotiating, and executing new and existing client legal agreements, primarily supporting EMEA and APAC clients.
• Review and analyse investment management agreements, relevant schedules, RFPs, and other documents (e.g., NDAs).
• Aid in contract negotiations for key strategic relationships.
• Identify non-standard terms in agreements, collaborate with the Legal department and other stakeholders to assess risks, and escalate approval requests to relevant stakeholders.
• Review client-drafted agreements and work with Legal and Business heads to resolve complex issues.
• Attend client meetings and calls as needed to assist with contractual negotiations.
• Support Client Account Management and Client Onboarding Teams and other internal teams with contractual documentation queries.
• Chair Escalation Forum’s, record and communicate risk acceptances, and follow up on agreed actions.
• Ensure adherence to the legal agreement negotiation process and proper filing of final documentation with all internal stakeholder sign-offs.
• Proactively work to onboard business in a timely manner to maximize revenues while minimizing risk exposure.
• Coordinate all stakeholders, internal and external, from initial onboarding request through to handoff to client services for BAU servicing.
• Manage successful and accurate negotiation of appropriate documentation with clients, ensuring timely implementation of all contractual obligations with relevant JPM stakeholder teams, including non-standard servicing items.

• Act as the business owner of legal agreement templates for various client types, including intercompany delegation agreements.
• Document and update procedures/best practices for negotiations.
• Develop and maintain industry knowledge of regulations and client base and maintain country-specific checklists for mandatory clauses.
• Create and update contract language and templates as required by business needs, regulatory changes, or client feedback.
• Obtain a robust understanding of J.P. Morgan legal agreements and risk positions on negotiated clauses.
• Produce negotiation guides, procedures, and training materials for legal agreements.
• Review all legal agreement negotiation forms, lists of issues, and red-lined agreements before distribution to Legal.

• Produce prioritization reports, monitor resource capacity, and effectively manage stakeholder/client expectations.
• Generate Clause Escalation quarterly metrics with regional/tiering breakdowns.
• Responsible for MIS reporting for control forums and senior management, including data collation, production, and analysis.
• Participate in the design, testing, and release of automated internal contract management tools to aid negotiations.
• Serve as the administration owner for the clause library and templates, ensuring data integrity.

• Work on projects impacting contracts (e.g., repapering, contract updates, contract reviews) to plan and execute necessary details.
• Support ad-hoc business and regulatory initiatives.
• Collaborate with colleagues in US, EMEA, and APAC locations to align and standardize procedures and approval processes.
• Educate various stakeholders on the content of agreement materials and business impacts.

Required qualifications, capabilities and skills

• In-depth knowledge of asset management business, financial instruments, and client service structures.
• Extensive experience in negotiating Distribution Agreements, Investment Management Agreements, or similar legal agreements.
• Highly articulate with strong written and verbal communication skills, able to convey J.P. Morgan's contractual positions in a client-friendly manner.
• Strong ability to partner with stakeholders across the business to achieve effective solutions.
• Excellent facilitation and meeting management skills, capable of discussing complex/technical concepts.
• Strong analytical and organizational skills with a high level of attention to detail.
• Ability to work independently within a team environment, demonstrating flexibility and adaptability to changing business demands.
• Flexibility to join early/late calls to liaise with clients/stakeholders across time zones.
• Proficiency in standard office computer applications, specifically Excel, Word, MS Project, and PowerPoint. Spreadsheet skills and analysis are critical.
• Effective time management skills, able to balance multiple projects simultaneously in a deadline-oriented environment.
• Continuous process improvement and risk control mindset.
• Strong problem-solving skills, with the ability to consider multiple alternatives and identify pros/cons.
• Professional presence required to liaise with a wide variety of clients and internal stakeholders.