Uber Claims Advocate 

United States, West Virginia 

890010326

• Real-Time Support: Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
• Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
• Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
• Efficiency & Accuracy: Utilize Uber’s internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
• Stakeholder Communication: Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
• Collaboration: Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber’s insurance policies.

• High School Diploma or equivalent.
• Strong written and verbal communication skills to effectively communicate with a variety of stakeholders.
• Experience handling sensitive or safety-related matters.

• Bachelor’s Degree preferred.
• 6 months of experience in a Claims role at Uber OR 1 year of experience on the Safety team at Uber.
• 2+ years of auto claims adjusting experience OR 1+ year of bodily injury adjusting experience
• Experience in First Notice of Loss (FNOL) at a major insurance carrier.
• Knowledge of U.S. auto claims coverage
• Familiarity with claims systems and tools such as Chronicle, Bliss, JIRA, and Zendesk.
• Claims designation (e.g., CPCU, AIC) obtained or in progress is a plus.
• Advanced written and verbal communication skills.
• Exceptional attention to detail and high adaptability to changing business needs.
• Ability to multitask across various technology platforms.
• Passionate about delivering exceptional customer experiences and claims management.
• Experience mentoring Claims team members and acting as a subject matter expert.
• Demonstrated ability to improve business processes in a complex claims environment.

For Phoenix, AZ-based roles: The base salary range for this role is USD$59,000 per year - USD$65,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .