JPMorgan Operations Manager 

United States, Florida, Jacksonville 

887061420

As an Operations Manager I you will work closely with the Correspondent Home Lending Operations providing leadership and guidance to the teams focused on closed loan review of new programs and/or products and higher complexity files.

• Maintain constant focus on customer service and all process flows that lead to delivering best in class service
• Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
• Ensure policy communication is completed, and validate employee understanding of required policies
• Identify risks and ensure appropriate controls are put in place
• Work in collaboration with key business partners to develop and implement solutions and controls.
• Work with other departments to develop new process and procedures as a result of loan level review findings
• Handle exception items, resolves complex issues, coordinates and oversees departmental projects
• Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals
• Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully. Value continuous learning by fostering a climate for the learning and development of self and others
• Demonstrate the ability to act in a decisive, urgent and committed way to achieve results

• Minimum of 5 years’ experience in Mortgage Lending – specifically Correspondent Lending or Post Closing
• Proven ability to lead, coach, and mentor at all position levels; Ability to consistently maintain high performance level especially in stressful situations
• Ability to follow complex methods and procedures in diverse routine and non-routine tasks
• Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, and insuring/post-closing, Flood Review, and Co-Op and CEMA documents.
• Consistently act in a way that is both trustworthy and trusting; Build and maintain trust with others
• Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including excellent written and verbal communication skills
• Strong interpersonal skills; Ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience. Identify ways to support inclusion and diversity. Execution of control initiatives

• Critical Thinking and Problem Solving
• Project Management
• Knowledge of Fannie Mae, Freddie Mac and Government guidelines
• Advanced skills in MS Office
• Time management and prioritization skills
• Knowledge of Encompass Loan Origination System