Bank Of America Merchant Market Manager 

United States, New York, New York 

886147183

Responsibilities:

• Drives accountability and delivers balanced performance against aligned market goals including assigned sales and revenue goals, operational excellence, risk management, and client experience standards
• Executes customer-driven strategies and tactics that drive exceptional client care and deepen client relationships across the bank
• Coaches Merchant Consultants to drive accountability, deepen knowledge of merchant solutions, and develop effective consultative sales skills through joint calling efforts, call listening, and market visits
• Monitors key performance trends, behaviors, and pipeline development
• Builds relationships with internal banking leaders across the Enterprise to develop partnership strategies and tactics to deliver an integrated and seamless experience for clients
• Manages complex large scale initiatives for a global company, driving timely decisions and acts as a champion for clients by connecting them with expertise across the company to help achieve their goals

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Coaching
• Customer and Client Focus
• Payment Processing
• Performance Management
• Pipeline Management
• Business Development
• Issue Management
• Oral Communications
• Retention
• Written Communications
• Credit Documentation Requirements
• Financial Analysis
• Interpret Relevant Laws, Rules, and Regulations
• Leadership Development
• Recruiting

Required Qualifications:

• 2+ years’ experience working with Small to Medium-sized Businesses
• 2+ years Leadership experience
• Job expectations includes 80% travel

Desired Qualifications:

• Small Business financial services sales experience
• Management of multi-locations
• Merchant Services experience
• Understanding of business credit and financial statements