Nokia NPO Program Business Manager 

Indonesia 

885577470

•Manages customer programme (collection of NPO projects managed together for business benefits) or project* for a defined product and / or service scope for a large and / or complex customer contract with medium / high risk probability.

• Accountable for overall NPO business and project management including operational objective achievements for his/her projects and other initiatives which outcome of annual planning process or business decisions, customer interface & internal stakeholders management, including dependency management within projects and among all stakeholders.
• Accountable for project planning and execution adherence towards customer contract (not more and not less) and adherence to NPO processes and/or other applicable service portfolio delivery processes he/she is supporting, e.g. Digital Network Design processes
• Driving of cost adherence & improvement actions to secure sales margin (SM), revenue, and up/cross-selling.
• Supports in pre sales as extensions on the current contract
• Drive ProAPTive NPO initiatives in the respective customer account.•Contract might be defined as key project by BG / market.•Delivers the operational and project multiple BG / BU scope to the customer.•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).•Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.•Ensures project contract management process is initiated and executed.•Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.•Monitors, controls and reports KPIs defined in customer contract.•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.•Conducts thorough risk management for all project risks and opportunities.•Seeks to define new opportunities to expand and renew contracts with the customer.•Leads the project team and may perform some line manager responsibilities.•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Highly independent and self-directed. Develops plans, measures effectiveness. Assesses customer relationships and service levels. Can develop and implement complex and innovative concepts. Problems require searching and selecting. Anticipates problems, seeks opportunities. Models creative and innovative work methods.Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function. Requires ability to influence others outside of own job area on policies, practices and procedures. Has cross-cultural knowledge and global mindset.Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. Typically requires 15-20 years extensive relevant experience and a graduate degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark