Honeywell Senior Technical Support Supervisor 

Romania 

885282813

Performance and Development of a multi-disciplined team of 6-8 individuals across multiple countries, fostering a work environment that encourages and recognizes individual contributions, and develops a high-performing team through leadership and example.

Focal point for business support for SBDs, FSMs, SOLs and FSSs to meet or exceed customer expectations and to maximize business outcomes (Month, Quarter and Year End)

Takes ownership of resolving business process issues, eliminating barriers, and supporting operational administration processes from end to end.

Promotes a culture of continuous improvement by identifying and addressing root causes.

Build a strong network to ensure effective cross functional collaboration (e.g. GCC, C2C, ISC).

Coordinate with Global Customer Care (GCC) to review and rectify Customer Data accuracy in SalesForce or other software applications.

Undertake any other reasonable tasks aimed at enhancing quality and service delivery within the assigned regions. Business requirements vary by region and country and may include, but are not limited to: Project Support and Invoicing; Spot Coordination and Invoice requests; Dashboard update ownership; Bank Guarantees; CRP Parts Recovery; Purchasing Requisition failures; C2C support for AFDA and Past Dues; GR/IR of Software to capture cost; liaising with HUBCO, Tianjin, and Vancouver factories to expedite parts and system deliveries; Support P1/P2 ordering & management and order expedition requests; Engaging with GCC to ensure transactional issues are identified and resolved (e.g., invoice BOT failures).

Sound understanding of the Line of Business (LOB) model and associated business procedures.

Excellent interpersonal and leadership skills with the ability to build a multi-discipline team and drive accountability and ownership with excellent communication skills, both verbal and written.

Highly organized, self-motivated, and exhibits professionalism.

Exhibits sound judgment, adept at problem-solving, and demonstrates decisive action when necessary.

Ability to optimize people performance and streamline processes.

Fluent in English

Minimum of 5 years’ experience in a Customer Services environment with proven record of delivering exceptional levels of service, including managing a multi-cultural team.

Minimum 5 years’ experience with SFDC & SAP & MS Office

Experience working in a multi-discipline team.

Good understanding and operational experience to drive Best Practices within their Cluster.

Competitive Salary regularly increased based on your performance;

Market-leading Sales performance incentive rewarding your individual achievements;

Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);

Medical Insurance Plan paid by the company;

Christmas and Easter bonuses;

Recognition & referral bonus programs;

Comprehensive induction, ongoing training and development to set you up for success;

In-house and external learning platforms (Udemy) to continue to expand your skills;

Work experience opportunities to help you grow your career with us;

Global employee networks to help you connect and grow;

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;

Frequent Employee Engagement activities fostering an inclusive and diverse work environment;

3 + 2 hybrid work arrangement to support your work-life balance;

Flexible working hours;

Fresh fruit days in the office.

Equal opportunity statement