Boston Scientific Business Support Supervisor 

Romania, Bucharest 

573756273

Key Responsibilities:

• Supervise day to day operations of the GEM Regional Events/Central Cluster Administrators related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, other administrative like: travel-and expenses co-ordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
• Ensure high quality, accuracy and on time processing of the requests received by GEM Regional Events/Central Cluster teams from the internal customers.
• Act as the subject matter in the administrative processes assigned to GEM Regional Events/Central Cluster teams, assisting teams with inquiries, and collaborating with cross country and cross functional groups to resolve issues.
• Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis, and documentation on team management.
• Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
• Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
• Ensures training requirements for GEM Regional Events/Central Cluster Administrators are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date.
• Responsible for reviewing performance, career development and objectives of the GEM Regional Events/Central Cluster Administrators teams - assisting manager in establishing department goals.
• Motivate teams to achieve individual and team’s objectives.
• Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
• Internal & External Audit support.
• Support to New Service Requests, collaborate on GEM and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).

Requirements:

• Min 2 years in the people leader / supervisor role.
• Previous experience in event, meetings and travel management is mandatory.
• Experience in pharma/medical company is preferred.
• Fluent English, written and spoken, is mandatory.
• Interpersonal and people management skills, ability to motivate people.
• Excellent communication skills with ability to build relationships by communicating, influencing, and negotiating effectively.
• Continuous improvement mindset to lead process improvements and to participate in projects.
• Problem solver with strong customer services orientation.
• Orientation for result and analytical skills.
• Ability to work across cultures and matrix organization.
• Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.