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Boston Scientific Business Support Supervisor 
Romania, Bucharest 
573756273

30.08.2024

Key Responsibilities:

  • Supervise day to day operations of the GEM Regional Events/Central Cluster Administrators related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, other administrative like: travel-and expenses co-ordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
  • Ensure high quality, accuracy and on time processing of the requests received by GEM Regional Events/Central Cluster teams from the internal customers.
  • Act as the subject matter in the administrative processes assigned to GEM Regional Events/Central Cluster teams, assisting teams with inquiries, and collaborating with cross country and cross functional groups to resolve issues.
  • Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis, and documentation on team management.
  • Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
  • Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
  • Ensures training requirements for GEM Regional Events/Central Cluster Administrators are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date.
  • Responsible for reviewing performance, career development and objectives of the GEM Regional Events/Central Cluster Administrators teams - assisting manager in establishing department goals.
  • Motivate teams to achieve individual and team’s objectives.
  • Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
  • Internal & External Audit support.
  • Support to New Service Requests, collaborate on GEM and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).

Requirements:

  • Min 2 years in the people leader / supervisor role.
  • Previous experience in event, meetings and travel management is mandatory.
  • Experience in pharma/medical company is preferred.
  • Fluent English, written and spoken, is mandatory.
  • Interpersonal and people management skills, ability to motivate people.
  • Excellent communication skills with ability to build relationships by communicating, influencing, and negotiating effectively.
  • Continuous improvement mindset to lead process improvements and to participate in projects.
  • Problem solver with strong customer services orientation.
  • Orientation for result and analytical skills.
  • Ability to work across cultures and matrix organization.
  • Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.