Uber Claims Advocate - Overnights 

United States, West Virginia 

883594603

• Real-Time Support: Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
• Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
• Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
• Efficiency & Accuracy: Utilize Uber’s internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
• Stakeholder Communication: Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
• Collaboration: Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber’s insurance policies.

• High School Diploma or equivalent.
• 1+ year of claims experience-handling sensitive or safety-related matters
• Availability to work overnight shifts, weekends, and holidays

• Knowledge of U.S. auto claims coverage
• Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
• Strong written and verbal communication skills – You are an effective communicator and listener, and you’re comfortable expressing ideas and opinions to varied audiences
• High flexibility – When the only constant is change, you’re ready to roll with the punches while remaining customer-centric and driving resolutions
• Familiarity with claims systems and tools such as Chronicle, Bliss, JIRA, and Zendesk.
• Ability to multitask across various technology platforms.

For Phoenix, AZ-based roles: The base hourly rate range for this role is USD$31.25 per hour - USD$34.62 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .