Unity Lead Customer Experience APAC 

United States, Connecticut, New Haven 

880419450

• Proactive and lead any initiative that can massively contribute to the success of the team/organization and company.
• Ensure there’s prioritization on ticket handling based on user tiers, urgency, and complexity.
• Provide guidance and support to the whole Customer Experience Engine+ team.
• Take ownership of complex escalation issues that ICs may face or when there’s a second voice needed.
• Analyze customer feedback, identify patterns/trends, and recommend improvements to internal processes and products.

• Experience and track record in management/leadership roles.
• Experience in participation of projects with high impact or high risk of failure.
• Collaboration with cross-functional teams.
• Fluency in English and Korean and deep understanding of cultural local knowledge across APAC countries.
• Results orientation and KPI driven.

• Unity Engine knowledge
• Sales experience
• Technical product knowledge (version control, multiplayer, etc.)
• Project management
• Fluency in Japanese or Mandarin

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.