Juniper 82534P-Technical Support Engineer 

India, Karnataka, Bengaluru 

880287799

Responsibilities:

• Provide consultation on technical escalations and drive root cause corrective actions (RCCA)
• Problem replication, troubleshooting, and root cause isolation
• Produce knowledge in forms of KAs, Whitepapers, Troubleshooting Guides, and Technical Training
• Drive product supportability items that will improve product stability, functionality, and robustness
• Mentor/train JTAC Engineers
• Identify testing gaps and collaborate with QA team to drive root cause corrective actions (RCCA)
• Chair and participate in the weekly escalation meeting with PLM/Engineering/Field personnels/JTAC
• Produce and review Knowledge Assets (KA) and Technical Support Bulletins (TSB)

General Requirements:

• Technical Support Experience
• Knowledge of Networking Protocols and Products
• Capable of using Python, C, C++, and HTML languages to develop debugging scripting tools
• Exceptional verbal and written communication skills
• Capable of working with cross-functional teams
• Ability to work independently and troubleshoot complex problems

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.