Juniper Technical Support Engineer 

India, Karnataka, Bengaluru 

586561098

CASE MANAGEMENT

KNOWLEDGE BASE MANAGEMENT

The engineer will help to develop the talent of less experienced staff, not only for the technical skills but also for competences. Within the scope of Mentoring, the engineer will prepare and

CASE MANAGEMENT

• Delivers expert hands-on technical assistance and troubleshooting for resolving critical customer issues.
• Provides experienced technical support to handle customer issues escalated from lower-level engineers. •
• Resolves complex customer cases successfully and documents only the most complex customer problems for further escalation.
• Retains ownership of most customer issues, except for the most complex.
• Works on customer support problems of diverse scope where analysis of data requires evaluation for a variety of factors
• Works on customer problems which require a lab replication and resolve them together with the engineering teams.

KNOWLEDGE BASE MANAGEMENT

• Proactively shares knowledge with internal and external customers by clearly documenting FAQs on engineering solutions.
• Proactively shares knowledge with external partners, vendors, and customers via knowledge tools. Create Knowledge articles.
• Delivers trainings to improve team knowledge.

MENTORING

• Provides ongoing support and feedback to less experienced staff.

CONTINUAL QUALITY IMPROVEMENT

• Uses technical expertise to identify and suggest service support initiatives to improve processes, products, and tools

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.