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SAP Customer Success Partner Expert - SAP Business Technology Platform BTP 
Brazil, São Paulo, São Paulo 
880258898

06.02.2025

שיתוף

התחבר/י כדי להגיש מועמדות

Core Tasks:

  • ​Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions
  • Build trusted relationships with customers in order to support value-based consumption focused activities
  • Monitors SLA performance and maintain high level of customer satisfaction
  • Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle
  • Leverage data & tools to track and manage targeted adoption and consumption activities, including Maturity Assessments and Success Plans
  • Act as primary point of escalation for customers account issues
  • Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success
  • Identify opportunities at customer to grow SAP footprint through expansion of licenses or services​

Accountability

  • manages expertise ensuring business critical & innovative results
  • responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives
  • involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
  • can make functional decisions and recommendations of a broad nature
  • may include team lead or supervisory responsibilities

Complexity

  • shares in-depth knowledge and experience with direct team to enable decision-making and provide innovative solutions to complex business issues
  • works on complex technical projects or business issues requiring strong technical knowledge

Experience

  • deep professional experience in several areas
  • has strong technical skills
  • broad knowledge of all areas within particular corporate sub-function or a function within division
  • PMI, Six Sigma, TOGAF or equivalent certification are a plus

Communication

  • represents the company externally on specific subject matters
  • finds common ground for functional cooperation
  • communicates clear functional requirements and targets
  • effectively settles different functional perspectives
  • communicates messages related to area of expertise in a timely manner and with constructive feedback to colleagues & managers
  • proficient english communication - Spanish is a plus

Key Responsibilities & Tasks

  • proactively partner with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team by building out a joint outcome based plan, and drive a mutual understanding of IT-Architecture and business value.
  • embrace the big picture, deliver expertise with digital transformation, and instruct on technical and business architectures.
  • the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers customized to the client´s needs.
  • understand your customer’s technical needs and drive consumption plans for your assigned customers.
  • provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • a voice of the customer to internal SAP stakeholders.
  • work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
  • enable other team members through knowledge sharing and drive team success at scale.
  • BTP-CSP Expert may also be assigned to fulfill a larger, more complex customer’s premium subscription service

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