Amazon Enterprise Support Manager ES - APJC KOREA 

Cambodia, Phnom Penh 

880250880

As Enterprise Support Manager, you will lead a team of Technical Account Managers (TAM) who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planningAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- - Ability to analyze and present operational reviews to customer leadership
- - Extensive experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- - 4+ years leading technical teams
- - Have a track record of effectively leading technical teams