9+ years of technology-related sales or account management experience
OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience
OR equivalent experience
Preferred Qualifications:
11+ years of technology-related sales or account management experience
OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience
OR Master's Degree in Business Administration, Information Technology, or related field AND 8+ years of technology-related sales or account management experience
6+ years of solution or services sales experience
3+ year(s) of people management experience
Responsibilities
Lead a team of Technical Specialists to help our Customers Transform and SMC achieve our growth and revenue objectives.
Build and grow high performing teams through talent management, diversity and inclusion, coaching, and career development leveraging your ability to attract, retain, and develop the most technical resources in the field. You Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams and deliver success through empowerment and accountability by modeling, coaching, and caring.
Coach team in modern sales and communications tools & techniques to effectively reach, sell to and manage Microsoft customers using state-of-the-art sales, data, and marketing systems and platforms to deliver a connected customer engagement experience and drive customer satisfaction.
Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics. Encourage adoption of program processes, procedures, and tools to provide accurate on-time reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis.
Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and managers development and skilling to drive change based on insights.
Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory. Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success.
Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment.