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BMC Senior Manager – Customer Success Operations based South Europe Poland, Silesian Voivodeship, Tychy 878725271
07.09.2024
Description and Requirements
CareerArc Code
• Supports the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
• Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.
• Acts as trusted advisor and leader to the Resource Management team.
• Collaborates with People Managers, Geographies, Practices, Project Management and Sales to understand near-term and strategic resourcing demand.
• Drives and supports mature capacity and demand planning to achieve optimal use of resources.
• Monitors balance of Consulting Services Partner usage and internal staff usage to ensure staffing is supporting our Partner strategy.
• Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.
• Researches and applies industry trends and best practices to Resource Management.
• Continuously refines and enhances operational processes to meet new challenges and opportunities.
• 5(+) years in a Professional Services, Operations or Customer Success leadership role
• Understanding of both tactical and strategic Resource Management processes
• Forward thinking with ability to problem solve and innovate using industry trends and new technologies
• Experience with Certinia PSA and Salesforce is preferred
• Professional team player with strong leadership, communication and interpersonal skills
• Experience in successfully navigating and leading in complex, matrixed organizations
• Proven track record of adaptability in dynamic environments
• Demonstrated ability to inspire, engage, and motivate diverse teams
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