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Cisco Customer Success Manager Poland, Lesser Poland Voivodeship, Krakow 695021881
What You'll Do
their business and technical goals. Your responsibilities will include:
- Driving softwareutilisationand value realization, leading to customer renewals and business growth.
- Proactively handling renewal risks,demonstratinginsights to increase customer retention, andfacilitatingworkshops to review adoption progress and ensure successful onboarding.
- Building positive relationships with customers to understand their challenges andobjectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities toidentifyuse cases that drive value and business outcomes.
- Acting as a technology advocate, providing insights to Cisco’s product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offering mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Who You Are
adept at
Minimum qualifications:
- Specific deep knowledge of SP technology
- Experience in leading software adoption for different architectures
- Experience building technical and business stakeholder level relationships
- Experienceleadingcross-functionalvirtualteams in a matrix organization
- Experience with recurring revenue concepts,marginand attrition
Nice to have qualifications:
- Knowledge of Security, AI and buying programs
- Fluency in additional language (e.g. German, Italian, Spanish, Polish, French)
Nearly everythe Internet’s optimists. Our technology makes sure the dataat light speed across connections does so securely, yethelping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big andsmall thingsin life to big career moments. And giving back is in our DNA (we get10 daysoff each year to do just that).
committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
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