Cisco Customer Success Specialist 

Poland, Lesser Poland Voivodeship, Krakow 

349814595

If you are looking for proactive involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you. The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

• Deliver Accelerators (consultancy sessions) and ATX (Ask-the-Expert sessions) to a diverse set of customers that qualify, tailoring work you're doing and producing quantifiable business outcomes.
• Leverage domain specialization and expertise to authoritatively identify and proactively handle risk areas and customer expectations that could impact successful delivery
• Provide lifecycle feedback to CX Product Management and CX Success Programs Teams
• Collaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth
• Be responsible for voicing support for the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

• You possess practical technical proficiency with aligned technologies.
• You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams
• You are able to explain technical concepts and give clients guidance and vision about the solution. You thoroughly understand the aligned technology/specialization areas, including features and use cases.
• You have industry-recognized certifications and an ability to motivate change through innovation.

• Significant knowledge of the following technology and architecture areas: Networking, Routing Protocols, Cisco Catalyst Center, Software Defined Access, understanding of Network automation and application development
• Ability to provide technical consultative support for the above to Cisco customers, partners, account teams and other internal technical support teams.
• Ability to communicate, demonstrate, and accelerate the accurate utilization of Cisco Catalyst Center features as you encourage the customer to engage in the daily use of the solution.
• The ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customer’s environment to accelerate business value.
• Ability to apply moderate to complex lab environments to demonstrate the resolution of barriers across the entire customer lifecycle for Cisco security products & solutions.
• Excellent written, verbal, and listening skills that strengthen relationships with internal and external customers up to the executive level.

• BS/BA Engineering, Computer Science or equivalent.
• 5+ years of experience in technical consulting or direct customer interfacing role
• Cisco Certifications: CCNP / CCDP/ CCIE or equivalent strongly preferred.
• Extensive understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to address business challenges.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).