Airbnb Senior Manager Technical Program Management Community Support Platform 

United States 

878396230

A Typical Day:

• Collaborate with leaders across the organization to manage and continuously optimize delivery activities and processes. Create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints
• Maintain a portfolio view of programs and ensure senior leadership has sufficient visibility into execution status, issues, and decisions to ensure continued alignment
• Partner with cross-functional leaders to proactively understand their needs and opportunities for your team; offer a strategic perspective, sound judgment, and attention to detail to aid in achieving practical business impact
• Build and maintain a high-performance culture- you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports
• Help scale your team's impact by favoring automation over manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills
• Provide executional guidance and support for your team’s projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities
• Partner with your peers leading other TPM teams to strengthen the craft
• As needed, hands on management of large, complex, strategic programs

Your Expertise:

• Strong technical program management background, with demonstrated experience leading large projects preferably in the Customer Support domain
• Technical experience with Artificial Intelligence.
• Experience leading and mentoring a team of TPMs, creating a culture of inclusiveness and sustainability
• Organizational leadership, with an ability to collaborate with and influence teams across boundaries
• Self-motivated, curious, proactive with a proven ability to adapt to changes
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative