You will apply your leadership skills to drive team performance and customerservice delivery levels. You will ensure engagement in newopportunities for market penetration, team deployment and salesgrowth through close collaboration with the account managers. You willliaise with multiple factions to help prevent and resolve customer problems andexplore additional revenue-generating opportunities. You will drive and improvereporting procedures on financial results, targets and budgets. You willlead quick and effective closure of any improvement opportunities. You willdefine team expectations and communicate those to stakeholders. You will actas mentor to train and develop future leaders.
KEY RESPONSIBILITIES
- Supervise team activities and performance while maintaining hands on delivery activities.
- Develop team and team members.
- Identify opportunities for operational improvement through performance and business growth.
- Assign and supervise service, spot and project work.
- Collect, reconcile and report operational metrics to the SBL and the customer liaison.
YOU MUST HAVE
- 2+ years of contract or project experience including financial oversight.
- 2+ years of experience in leading a team.
- Excellent communication skills with customers, leadership, cross-functional teams and peers.
WE VALUE
- Bachelors or Advanced degree.
- Technical certificate in the electrical, controls or IT related field or 5 years of experience working in HVAC, fire alarm and/or security systems domain.
- Previous sales or customer success experience.
- Demonstrated ability to influence at varying levels across the organization.
- Demonstrated ability to operate independently and collaborate with key stakeholders.
- Ability to use experience to appropriately apply the established standards.
- Demonstrated ability to effectively lead and develop a team..
- Previous sales/ service or customer success experience.
- Assign and supervise service, SPOT and project work.
Additional Information- JOB ID: req483006
- Category: Customer Experience
- Location: 68 Darin Drive,Augusta,Maine,04330-7817,United States
- Exempt