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Apple IO Telecommunications Platform Architect United States, Texas, Austin 876532841
Yesterday
We’re looking for an exceptional Contact Center Telecommunications Platform professional who brings deep technical proficiency and who has a consistent record of leading diverse and complex projects from conception through implementation in the omni-channel contact center solutions landscape. In this role, you will traverse an array of project management/operational skills (ex. business analytics, process documentation, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to an outstanding Customer Contact system platform
- Minimum of 8 years of experience working with contact center telecommunications software platforms
- Minimum of 5 years of experience as a solutions architect designing implementation of and administration of contact center telecommunications software platforms
- Bachelors degree or higher
- Demonstrated experience leading contact center telecommunications transformation projects from premise-based to cloud-based solution
- Deep understanding of contact center telecommunications architecture, components, and functionalities - including advanced monitoring, anomaly detection, and reporting/alerting capabilities
- Excellent problem-solving, data analytics, and analytical skills
- Strong communication and presentation skills
- Genesys or related technology certifications
- Proficiency in cloud computing platforms (AWS, Azure, GCP for example)
- Track record of using monitoring and logging tools (CloudWatch, Splunk) to improve stability and operational results
- Ability to work in a fast-paced environment and to manage multiple priorities
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