JPMorgan Chase Travel CxLoyalty Accounts Receivable AR Team Lead 

United States, Virginia 

876007470

Job Responsibilities

• Supervise accounts receivable (AR) specialists and clerks, ensuring effective oversight and guidance in daily operations.
• Mentor team members by providing ongoing support and training to enhance their skills and performance.
• Develop and implement training programs tailored to the needs of AR specialists and clerks.
• Assign tasks and responsibilities to team members, ensuring fair distribution of workload and adherence to deadlines.
• Monitor team performance and productivity, making adjustments to task assignments as necessary.
• Conduct regular performance reviews, offering constructive feedback to encourage professional growth and development.
• Set clear performance goals and expectations for team members, aligning them with departmental objectives.
• Monitor AR aging reports and performance metrics to identify areas for improvement and ensure targets are consistently met.
• Collaborate with departments such as Help Desk Operations, IT, Finance, and Billing to streamline processes and resolve issues impacting AR management.
• Implement best practices and process improvements to enhance the efficiency and accuracy of AR operations.
• Serve as a point of contact for escalated customer inquiries, disputes, and payment arrangements, ensuring prompt and professional resolution.

Required qualifications, capabilities, and skills

• Bachelor's degree in accounting, Finance, Business Administration, or related field.
• Proven experience in accounts receivable management or related financial roles, with at least 3+ years in a supervisory capacity.
• Extensive knowledge of AR processes, billing systems, and collections practices.
• Strong leadership and team management skills, with the ability to motivate and empower team members to achieve goals.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Analytical mindset with the ability to interpret financial data, identify trends, and make data-driven decisions.
• Proficiency in accounting software and Microsoft Excel.

The AR Team Lead will primarily work in an office setting, overseeing a team of AR specialists. Occasional communication with senior management, HD Operations and other departments may be required. The position may involve occasional overtime or flexibility in working hours to meet deadlines or address urgent issues.