Truist Wealth Omni Digital Support Analyst 

United States, Georgia, Atlanta 

8753090

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide primary digital service support for clients and advisors thru phone and electronic service requests. Support ranging from (but not limited to) enrollment, password resets, account visibility, features and functionality, and navigation.
2. Subject matter expert on digital products, processes and programs.
3. Proficient ability to find specialized solutions for clients that have more complicated financial needs while remaining compliant with the existing branch operations manual, audit, and regulatory framework.
4. Establish and maintain excellent working relationships with advisors and internal partners to achieve the needs of clients.
5. Assess and provide feedback on digital platforms and participate in improvement projects as necessary, including providing business rules, testing support, and training on new enhancements
6. Provide input into the creation and distribution of internal (teammate) and external (client) communications and training programs.
7. Enter and maintain accurate documentation for each client interaction.
8. Maintain required performance standards (e.g. quality, productivity, behaviors)

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and/or Equivalent Experience/Education
2. One year of experience in the digital (web/mobile) or support team member
3. Strong digital and technical skills, interest, and aptitude
4. Ability to communicate complex information simply
5. Excellent verbal and written communication skills
6. Organized and responsive with the ability to handle multiple tasks simultaneously.
7. Empowered self-starter that takes ownership of their learning and has the ability to retain the information.
8. Growth mindset
9. Ability to function in team environment while independently leveraging resources to find solutions.

Preferred Qualifications:
1. Bachelor’s degree in business, accounting, finance or banking
2. Two or more years of related client service experience (e.g. banking, investment, finance)
3. Three years of digital product management or sales experience
4. Technology/software product development or project team experience