JPMorgan Client Training Associate 

India, Maharashtra, Mumbai 

874699610

As a Client Training Associate within our training team, you will be responsible for the design, development, delivery, and support of new hire, skill enhancement, and initiative-specific training programs. You will partner closely with training partners and subject matter experts throughout the firm to create high-quality, customized training solutions. This role provides an opportunity to engage with key stakeholders, determine training needs, delivery strategy, and overall approach, and contribute significantly to large scale initiatives.
Job Responsibilities:

• Design, facilitate and maintain new hire, skill enhancement and initiative-specific training programs
• Partner with business partners to solicit feedback and obtain appropriate levels of approval for training materials and program content
• Conduct needs analysis with staff and management to identify areas for additional training opportunities
• Develop and deliver content to improve quality scores, productivity and turn times with individual staff and departments
• Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
• Develop and lead a comprehensive employee readiness strategy to enable optimal results
• Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
• Document and maintain detailed procedure and job aid resources to assist end users in day-to-day functions
• Participate on project teams whose outcomes have significant impact to business results

Required qualifications, skills and capabilities

• Candidate should have formal training or education experience
• Relevant degree or equivalent experience
• Excellent facilitation, communication, planning, organization, time management and presentation skills
• Strong instructional design and analytical skills
• Ability to work flexibly and independently to manage multiple priorities and responsibilities
• Technically savvy—ability to research and quickly learn new technologies in support of business objectives
• Advanced Microsoft Office skills – Word, Excel and PowerPoint