SAP Content Design Ops Enablement Specialist 

United States, California 

874308184

What you bring:

You have many of the following characteristics:

1. You have a high-level, holistic, and human-centered view of content’s role in the customer experience and can articulate the importance of content in how a customer interacts with a product or service

1. You are skilled in building cross-functional alignment

1. You have a passion for innovation and a desire to push the boundaries of content design to elevate experiences to a new level

1. 7+ years of experience in content design, UX writing, technical writing, or content strategy; relevant experience managing digital adoption projects

1. Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design

Expectations and tasks:

• Program Management: Develop and implement strategic plans to scale our implementation of WalkMe across SAP

• Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment on digital adoption goals and strategies

• Governance: Help to manage and advocate for content design guidelines, style guides, and best practices to ensure consistency and quality across all our content outputs

• Team Coordination: Collaborate closely with content designers, user assistance writers, UX designers, product managers, and developers to integrate content seamlessly into product experiences

• Process Improvement: Continuously evaluate and improve our digital adoption processes to enhance efficiency, effectiveness, and scalability

We win with inclusion

San Jose
Palo Alto