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Key Responsibilities & Tasks
Account and Stakeholder Management • Builds a foundation within assigned account(s) on which to harvest future Services business opportunities
• Actively understand each of their assigned key customer's technology footprint, strategic growth plans, technology strategy and competitive landscape
• Single Point of Contact for the customer representing the SAP Services organization for assigned account(s) to establish and develop SAP footprint
• Develop and deliver best-practice comprehensive Services account plans to address customer and prospects priorities and pain points. Utilize SAP Intelligent tools and standards to support the customer's decision process.
• Direct contributor to overall long-term success of customer and partner relationships within the account
• Orchestrates resources: deploy appropriate teams to execute winning salesCommercial Accountability
• Accountable for booking and revenue Services targets for assigned account(s)
• Generation and management of opportunities and bids, deal closure through formal sales cycle
• Shapes deals that are compliant, aligned to agreed governance process, controls and targets
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Sells the complete Services portfolio aligned to customer needs (according to defined Sales bag)
• Maintain internal systems with accurate customer and pipeline informationService Delivery Management
• Accountable for sales hand-over to delivery, ensuring contracts are in place and team can successfully mobilize per contract obligations
• Accountable for all Services Commercial aspects in assigned account, supporting Delivery Teams engaged in delivering against existing contractsCollaborative Working Environment
• Acts as a key team member within the extended Sales Account Executive teams
• Is self-aware - understands their own strengths and weaknesses, looks to leverage strengths and work on weaknesses
• Treats customers and colleagues with respect, fairness and consideration
• Strong collaboration with the SAP ecosystem and technology partners
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