Ebay Finance Director - Customer Experience 

Ireland, Dublin 

873766395

Job Summary:

The Global VP of GCX has a strong operational excellence attitude and has a clear goal for developing a world class Global Customer Experience (GCX) function. The business is constantly evolving his leadership team, both operational / regional leadership and support functions to drive a culture of:

• Developing leadership and partner management capability within GCX, bringing more insight to the function and ensuring it has a closer collaborations parts of the business.
• Leading innovative and transformation agenda across GCX which will affect all aspects of a customer’s experience of eBay.

The Director of Finance works closely with:

• VP of GCX and his leadership team

• Key GCX partners: Service Delivery Market Leads, Ops Planning, Analytics and back office e2M and protections
• Corporate controllership to supervise compliance with GAAP.
• The Corporate FP&A team as well as regional Finance teams, providing insight into the Operations financial performance and ensuring that corporate asks are properly driven within the Operations organization.

Job Requirements

Leading outcomes.

• Partner with Customer and Teammate planning teams, Partner Management, and GCX market leads, and the strategy teams.
• Guide prioritisation by providing a clear understanding of “ROI” of different investment opportunities

• Drive analysis of cost trends and drivers, and articulate how they impact overall customer experience.
• Challenge budget owners based on trend and variance analysis Financial planning and reporting (forecasting, annual budgeting and strategic long-term planning, gap analysis):
• Lead regular cycles for monthly, quarterly and annual financial processes, inclusive of responsibility for the financial close, journal entries, accurate financial reporting of expenses.
• Present financial performance to Global GCX Ops and Marketplaces Management
• Structure and review cases that the finance team creates in cooperation with GCX operations.
• Ensure appropriate global approval processes are adhered to.
• Define framework/KPIs for initiative tracking and variance analysis.
• Post-audit of key initiatives

Compliance

• Understand accounting policies and accurate financial reporting/forecasting.

• Understand risk exposure of GCX and advise Mgmt accordingly
• Liaise with internal specialists (Tax, SOX, Accounting Policy, etc.) as needed

Basic Qualifications

• Passionate about business and the related performance
• 10-15+ years of finance experience with exposure to different areas

• Ability to present and impact decision making at all levels of the organization
• Ability to perform in a matrix organization with multiple team members and a high degree of complexity and ambiguity

Professional Characteristics

• Authentic individual with outstanding integrity, whose personal and professional values are consistent with eBay’s mission, vision and leadership framework.
• Egoless style: someone who puts the interests of the broader team and eBay’s goals ahead of their own personal agenda, someone who hires for diversity and leads in a way that benefits from the diversity around
• Confident, well prepared leader with the courage to advance the goals of the organization at the senior level, comfortable in a fast‐paced global environment.
• Vibrant, performance‐driven individual who will pursue excellence in translating eBay’s passion vision/mission of the organization into operational, quantitative plans, goals and schedules for improvement.
• Collaborative facilitator, who develops relationships and dedication with their colleagues across all business functions and levels.
• Team oriented consensus builder who understands how to achieve buy‐in from diverse constituencies, building bridges and designing “win‐win” solutions across a matrix management organization.
• Strong interpersonal skills with proven ability to partner and build relationships with executive leadership, managers and all levels of co-workers.

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