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JPMorgan Branch Manager - Southern Boston Area 
United States, Massachusetts, Boston 
873650233

18.09.2025

Job Summary

As a Senior User Experience Researcher in CIB Digital Experience Design, you will play a pivotal role in shaping the future of banking by delivering actionable insights via complex research initiatives. You will collaborate with multi-disciplinary teams, including UX Designers, Product Managers, Engineering and more, to design innovative digital solutions that enhance user experiences and drive business success.

Job Responsibilities

  • Structure and plan complex research initiatives, including generative and formative research
  • Design, conduct, and analyze research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
  • Capture findings, insights, and recommendations in compelling outputs that drive change; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
  • Analyze and interpret behavioural data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
  • Support cross-functional Design Thinking exercises using research findings as a starting point
  • Work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes for users
  • Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
  • Incorporate business understanding into framing research and findings and recommendations

Required Qualifications, Capabilities and Skills

  • Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Strong User Research experience across both generative and formative methodologies
  • Data interpretation, statistical modelling, and visualisation skills, with an ability to extract meaningful insights from large datasets
  • Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each
  • Ability to lead a complex research study from beginning to end independently
  • Prior work involves collaboration within design teams (e.g. UX Researchers, Product Designers) and cross-functionally (e.g. Product Management, Engineering)
  • Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
  • Experience with UX Research tools for remote research, diary studies, insight repositories and usability testing
  • Confident & proactive – with an ability to work independently as well as part of a wider team

Preferred Qualifications, Capabilities and Skills

  • Strong project planning and management skills
  • Previous experience in a large organization, working on complex multi-faceted products
  • Experience with Python/R/Tableau & other analytics tools
  • Experience with embedding & analysing behavioural analytics software such as Google/Adobe Analytics or similar