Microsoft Technical Support Engineer SQL Data Warehouse 

Taiwan, Taoyuan City 

871965363

Required Qualifications:

• Bachelor's degree in Computer Science , Information Technology (IT), or related field AND 3+ years of technical support , technical consulting experience, or information technology experience
  
  • OR 5+ years of equivalent experience
• Proficiency and experience with one or more of the following products/technologies:
  • Proficient in Database Management Systems like SQL Server , Oracle, MySQL, etc. DBA experience is a plus.
  • Basic networking knowledge
  • Hands-on experience with Azure SQL database, Azure Synapse Analytics, or any other cloud-based databases
  • Any working experience in one of these technologies: big data technologies, data integration, Snowflake, distributed systems, etc.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.