Truist RAC customer solutions specialist 

United States, North Carolina 

87177515

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
3. Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
4. Execute on the established call scripts documented in training, policies, procedures and guidelines.
5. Achieve acceptable call monitoring scores in each call category.7. Communicate regularly with the Collection Supervisor and Collection Team Leader pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
8. Accurately process payments, transactions, and account adjustment forms.
9. Complete all required Computer Based Training (CBT) courses accurately and timely.
10. Other Critical Tasks and Duties assigned.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education and related training or experience
2. Good verbal and written communication skills
3. Good decision-making and problem-solving skills
4. Good time management/organizational skills
5. Ability to utilize Microsoft applications, including Outlook, Word, Excel, and PowerPoint
6. Ability to work in a team environment
7. Ability to work flexible schedule, including overtime as needed

1. Previous customer service, collections, or sales experience
2. Bilingual