JPMorgan Product Manager – Vice President 

United States, Ohio, Columbus 

871573933

As a Product Manager in GSS, you will play a significant role inthat help our firm work better, faster, and safer. You will be expected to prioritize the needs of our employees while understanding what will & will not work for our business. You will also be expected to be a great collaborator, influencing key partners across our firm to achieve the desired outcomes. And you will be
accountable for the performance of our products.

Job Responsibilities:

• Establish a product vision based on the business priorities, user needs, and market trends to advance research and proposal efforts for a new guest services product
• Map the strategic path forward in a product roadmap that strikes the proper balance between business value, user needs, and technology strategy; Evangelize this product roadmap to ensure transparency and buy-in from GSS business leaders and firmwide stakeholders
• Build strong working relationships with UX Research & Design, Software Engineering, and Operations leads to define product direction and deliver on the roadmap
• Define budget and resource allocation proposals with UX and Software Engineering and lead business case creation and socialization for investment needs
• Define, track, and measure success of the product based upon Key Performance Indicators and Objectives and Key Results
• Be the expert on your product users and their environments through developed empathy, create a holistic listening strategy to measure user sentiment (CSATs), and leverage emerging trends in customer support issues to drive prioritization
• Be the expert on the product and able to answer the toughest questions about how it works
• Own backlog management, use a prioritization framework to evaluate diverse features, and play the product owner role in scrum delivery framework decomposing features into discrete user stories
• Lead prototyping efforts in partnership with UX to test designs with users prior to initiating build ensuring we build the right thing first
• Prepare the organization for upcoming releases by managing UAT testing cycles, conducting demos and providing training
• Raise awareness of proper processes to increase product adoption (publishing job aids, self-help guides, FAQs, in-app guidance, etc.) and publish content as appropriate via firmwide channels (firmwide help, intranet, etc.)

Required Qualifications, Skills and Capabilities:

• 3-5+ years in software Product Management
• Experience as Product Owner in SCRUM team
• Development tracking tools (Confluence and JIRA)
• Mock-up and prototyping tools (i.e. using Basalmiq, Sketch, Invision…)
• Understanding of design thinking techniques (empathize, define, ideate, prototype, and test)

Preferred Qualifications, Skills and Capabilities:

• Comfortable presenting to a large crowd and lead a meeting with difficult participants, as well as explain something complex to a novice
• Highly organized, and mission driven with the ability to self-manage
• You know how to listen deeply and know where to explore deeper
• Persuasive and know how to influence where you have no authority