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Tesla Sr. Manager Customer Installer Support Residential Energy Charging United States, California, Fremont 870309458
06.04.2025
What You’ll Do What You’ll Bring
- Deliver a world-class customer and installer support experience over voice, chat, email and app interactions in English and Spanish
- Ensure best-in-class NPS, CSAT, speed of answer and ticket resolution times
- Drive operational efficiencies through collaboration with program management, engineering, and software teams
- Lead a team of ~250-300 employees across multiple locations in the US, fostering a culture of excellence, collaboration, and accountability
- Ensure an employee experience that attracts, nurtures, and retains top talent
- Partner with subject matter experts to develop and deliver the necessary training for new hires and continuous coaching for existing employees. This includes hands-on training on the technical details of our solar, storage and charging products
- Bachelor’s Degree in Engineering or equivalent experience
- 5+ years of experience running a call center that provides technical and other support to customers and installers of consumer hardware
- 5+ years of experience leading large teams (200+), including managing people leaders
- Ability to travel regularly to team locations
- Outstanding verbal and written communication skills
- Analytical, data-driven leadership style that emphasizes first-principles, critical thinking and problem solving
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