Dell Analyst Services Project Program Management 

Malaysia, Penang 

86885945

on ourto do the best work of your career and make a profound social impact.

As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will Collaboratively Work with L2 / L3 from Hardware and Software (Operating System and SysMan) perspective.

You will:

• Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore.

• Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported.

• Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs.

• Bachelor’s Degree with 2+ Years of experience in Technical Support Role.

• Commendable work ethics; interpersonal skills; phone etiquette and good learning curve.

• Strong problem-solving and logical troubleshooting skill with Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System (Windows / Linux / ESXi).

• Certification with respect to Server hardware technologies like , like Server+ / PowerEdge Proven Certifications

• Certification on Enterprise Server Operating Systems like Microsoft Azure Associate/Solutions Expert, ESXI - VMware professional (VCP) - Data Center Virtualization or VMWare VSAN, Red Hat Certified Engineer or SUSE Certified Engineer

Desirable Requirements

• Certification on Operating System