Dell Analyst Services Project Program Management 

Malaysia, Penang, George Town 

114101353

What you’ll achieve

As a Services Project/Program Management Analyst, you will assist in the management of service delivery and operational support for ARS (Asset Recovery Service) service.

You will:

• Manage partners to deliver ARS service to customer within the required SLA which includes order dispatch, service schedule, reporting, payment, customer call back etc.

• Ensure the delivery of the service meets contract specifications.

• Support internal stakeholder for e-waste recycling programs, support large and complex project delivery and act as escalation point of delivery and operation issues.

• Timely review and update operation process documentation

• Timely review operation metrics (CE, cycle time, open call, pending payment) and improve the operational performance

Essential Requirements

• Ability to communicate clearly and multi-task in a dynamic environment

• Customer service skills

• Excellent written and verbal communication skills in Japanese, English and Chinese

• A dedication to teamwork and leadership

• Experienced in vendor management and service operational support

Desirable Requirements

• Working experiences with service delivery and operation