Capital One Lead Software Engineer Full Stack 

United States, Virginia, Arlington 

868658660

Agency Operations Associate - Servicing Team

Responsibilities

• Review and understand legal documentation in order to input onto servicing system

• Perform quality control reviews with strong attention to detail for all loans entered into system

• Ability to work both independently and collaboratively through projects and day to day functions.

• Ability to meet tight deadlines during high volume times with accuracy

• Initiate loan disbursements (Insurance, Tax, Reserves)

• Process Escrow Analysis reviews and identify any discrepancies

• Monitor servicing mailbox and complete data updates to system

• Attend assigned training covering regulatory and compliance issues

• Effectively communicate with Borrowers, Insurance Agents, third party vendors and internal associates

• Assist in initial and ongoing review of departmental procedures.

• Participate in planning, testing and implementing projects aimed to streamline and or automate manual tasks.

• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications

• Bachelor’s Degree or Military Experience

• At least 1 year of experience in financial services

Preferred Qualifications

• 2+ years of Commercial Bank Operations, Loan Servicing, Risk, Compliance or Government Sponsored Entities (GSE) experience

• 2+ years experience with McCracken Strategy System

Charlotte, NC: $64,700 - $73,900 for Agency Ops AssociateThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.