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What You’ll Do:
Provide subject matter expertise on management and governance of our chat platforms
Work with partner teams to test and rollout changes to our chat environments
Work on user requests to create and modify channels, apps, and workflows
Build new workflows and applications, and support our developer community to do the same
Assist on content governance and connect governance for business partners
Provide project updates to leadership including tracking milestones and metrics
Work with Line of Business associates to advise on solutions that reduce collaboration risk
Support Cyber Security Operations Center Investigations / Inquiry Requests
Ensure compliance with corporate Governance, Security-Risk and Audit policies, procedures, and best practices.Support controls testing, audit responses and investigations
Identify gaps in controls, processes, systems and recommend solutions
Develop technical documentation, policies, and procedures for collaboration platforms.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience supporting real-time collaboration platforms (GChat, Slack, Teams)
At least 2 years of AWS experience including EC2 instances, ECS Containers, and Lambda
Preferred Qualifications:
Bachelor's Degree in Computer Science or Engineering
2+ years as a Slack Administrator.
3+ years of experience building and supporting hosted apps in no-code or scripting platforms
2+ years of experience in scripting languages (Python, JavaScript, or Powershell)
2+ years of Experience in relational databases (MySQL, Postgres, etc)
Experience in managing large scale deployments of 3rd party tools
Experience with configuration and incident management
Managed partner relationships, especially those involving vendors that provide services
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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