SAP Business Process Consultant - Catalog Advisor 

Mexico, Nuevo León 

867650442

Customer Focus

• Works with Customer to understand their catalog needs, strategy and/or objectives.
• Work with customers to provide support and best practice during the deployment solution.
• Work with customer to define and document their catalog requirements.
• Deliver high-quality on-time implementation services on Catalog Enablement Projects to the buyer.
• Configure and assist with Catalog system settings to mee the buyer requirements.
• Support catalog supplier enablement during deployment phase.
• Provides support to Customers to enable catalog suppliers.
• Manage Catalog Workstream to support internal alignment with TPS catalog team.
• Provides status reporting updates to customer based on Atlas Tool
• Works with internal teams to bring project to successful solution.
• Manage multiple projects simultaneously, reporting progress and effectively communicating status.
• Track progress of Catalog Enablement deliverables.
• Proactively escalate issues to various stakeholders in the deployment team.
• Delegate issues deemed out of scope to appropriate teams/individuals.

Practice Development

• Works with Customers to create and realize their Catalog strategy.
• Contributes to project planning (road mapping, scope definition, etc.)
• Educates Customers on Catalog processes.
• Monitors supplier responses to test transactions.
• Performs catalog testing for CIF and PunchOut as needed.
• Provides issue resolution to Level 2 Help Desk tickets.
• Performs advanced troubleshooting with Suppliers as needed.
• Creates and maintains catalog metrics in Atlas project tracking tool.
• Identifies and implements process improvements initiatives.
• Demonstrates ability to take initiative, develop and implement new processes.
• Align with our Technology Procurement Services team for project transitions.
• Perform post deployment Catalog Adoption review with customers.

People Development

• Helps to train new Team members on advanced Catalog enablement and maintenance process, CIF, PunchOut and all Catalog functions.
• Acts as a mentor as requested to new Team members.
• Shares knowledge, trainings, and processes with the rest of the Catalog Team

Teamwork

• Supports Catalog Team with backup of other’s Projects as needed.
• Proactively escalates issues to project managers and application management.
• Works with other Team Members to increase technical competency.

MINIMUM QUALIFICATIONS

• Three to five (3-5) years of work experience
• Bachelor’s degree or equivalent work experience
• Catalog enablement/maintenance, procurement, or related experience

Skills

• Focused on Customer Success
• Highly organized and detail oriented
• Able to juggle many projects and tasks as needed.
• Work in an environment with changing deadlines
• Project Management experience is a plus.
• Familiarity with Ariba Procurement and Catalog solutions a plus
• Proven problem-solving skills demonstrated through professional experience.
• Excellent written and verbal communication skills required (including US Business English)
• Should have experience working with US customers.
• Ability to troubleshoot and solve technical issues for catalog data and catalog transactions.

Knowledge

• Fluency in English and Spanish is desired.
• Experience with procurement related processes (requisitioning, order processing, invoicing, and payment)
• Prior experience/knowledge of XML, HTML is a plus.
• Excellent verbal and written communication skills & strong customer focus.
• Strong analytical and problem-solving skills, conceptual thinker, Self-Motivated individual.
• Strong organizational skills.
• Understanding of Business-to-Business Catalog strategy.
• Knowledge of procurement business processes, from requisitioning to payment.
• Knowledge of the following is an advantage: cXML, SQL, web design.
• Proficiency in Microsoft Office applications including Project, Word, Excel, and PowerPoint.
• This role includes transferable skills such as customer support, training, project management, and consulting.

Position is based in Monterrey.

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