Td Bank Application Support Payments SWIFT 

Singapore, Singapore 

867387094

Singapore, Singapore

Job Description:

As a Senior IT Support analyst, you will be the initial point of contact for Business Users which includes Payments Operations, Front/Back Office, Treasury Credit, and Risk Management to support and deliver solution to the existing application and surrounding framework.

Accountabilities:

• Interact with Business users to provide quality service/solutions to the Issues/Queries.
• Works independently in a senior role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to Business during service outages.
• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
• Ensure all changes to the Production Environment follow the Enterprise Change management process.
• Oversee/Own detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solutiondevelopment/delivery.
• Research industry standards, best practices and new innovations in technology and makes recommendations.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other members of the team in resolving critical service issues.
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and /or team.

Skills & Requirements

• Degree in Engineering or Comp Science preferred or relevant industry experience.
• Overall, at least 8 years of prior experience as IT Support Analyst or having a development background in Investment banking industry.
• 3-5+ year of experience in Banking Operations technologies particularly with Payment and Swift related applications.
• Experience in GTExchange & GTFrame products or similar products is an advantage.
• Expertise in SWIFT Alliance products, SWIFT International payments (ISO 20022) and Swift Payment SanctionFiltering experiences
• Solid experience in troubleshoot and resolve mainframe related application issues.
• Experience in IBM mainframe tools such as CA7, TSOP and batch operation.
• Multi-Skilled and willingness to get cross-trained across applications and be able to Support them
• Strong Experience in Unix, Linux, AIX, Windows platforms.
• Experience in monitoring tools such as ITRS Geneos, Splunk, Dynatrace and job scheduling tools such as Autosys.
• Experience in supporting critical, time sensitive and complex applications. Able to demonstrate effective engagement with the different technology partners in resolving issues.
• Experience in scripting, automation, and process improvement.
• Experience in writing SQL (dataretrieval/update/inserts)on DB2 / Oracle / MS SQL Server.
• Experience in messaging, middleware, Java application servers.
• This role requires shift
• Strong understanding of ITIL Incident Management, Problem Management and Change Management
• Understanding of financial markets and products, in particular FixedIncome/FX/Equities/Repo
• Knowledge of IT project & development lifecycles (SDLC), agile methodology and ITIL
• Understanding of Database technologies and Querying (at least one of SQL/Oracle)
• Strong communication skills
• Collaborative, self-driven, motivated, and passionate
• This role would require to work in shifts (7am to 4pm) as well as weekends on a rotational basis

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.