Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
Participate in difficult beta and sustaining escalation efforts, analyze data from various sources, and work with divisional experts to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
Travel to Beta sites for support of new toolinstallations/upgradesand for escalation support for new products. Travel can be up to 20%.
Minimum Qualifications
Master Level Degree or above inelectrical/electronic/mechanical/opticsengineering.
Hands-on and system level troubleshooting experience in semiconductor industry are required.
Must be able to work with wide variety of technologies, including mechanics, electronics, optics and software.
Organized, detailed, productive, consistent, team player.
Strong analytic and data analysis skills.
Strong written and verbal communication skills.
Experience with Tech Support, Product Engineer, NPI, Manufactory Design Engineer, Design Engineer is a plus.
Experience with KLA products is a plus.
Experience with Reliability Engineering is a plus.
Software knowledge in Python, Visual Basic is a plus.