EY Technology Consulting - ServiceNow Project Manager 

Malaysia, Kuala Lumpur 

866060047

Key Responsibility

• Project Planning: Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation for ServiceNow implementations.
• Stakeholder Management: Act as the primary point of contact for clients and internal stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Execution: Oversee day-to-day project activities, ensuring that tasks are completed according to the project plan and addressing any issues or risks promptly.
• Budget Management: Monitor project budgets and ensure that expenditures remain within financial constraints.
• Team Leadership: Lead and coordinate cross-functional project teams, including technical consultants, developers, and business analysts.
• Quality Assurance: Ensure the delivery of high-quality ServiceNow solutions that meet client requirements and adhere to best practices.
• Reporting: Provide regular project status updates to stakeholders, including progress reports, risk assessments, and resolution of issues.

Skills and attributes for success

• Experience: Minimum of 5 years’ experience in project management, with at least 3 years specifically managing ServiceNow projects.
• ServiceNow Expertise: Strong understanding of ServiceNow modules (e.g., ITSM, ITOM, ITAM) and best practices for implementation and configuration.
• Project Management: Proven experience in managing complex projects, with a track record of successful project delivery on time and within budget.
• Leadership: Ability to lead, motivate, and manage cross-functional teams effectively.
• Communication: Excellent verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve issues and risks proactively.
• Certifications: Project Management Professional (PMP) or similar certification is preferred.

Ideally, you’ll also have

• ServiceNow Certified Technical Architect

• Experience in engaging with both technical and non-technical stakeholders

• Consulting experience and background, including engaging directly with clients

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.