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JPMorgan Client Service Account Manager - Vice President 
United States, Illinois, Chicago 
865261781

01.07.2025

Job responsibilities:

  • Advise and act as proactive partner to the client, providing advice/consultation on decision making
  • Reach out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
  • Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
  • Convey complex ideas and client issues with confidence
  • Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
  • Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities, and skills:

  • 8 years of relevant industry and/or functional experience
  • Advanced understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
  • Technical knowledge/comprehension to recommend value-added solutions for clients and partners
  • Ability to present oral and written communication in an organized, clear and confident manner
  • Manage time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
  • Ability to effectively partner with internal colleagues and external clients
  • Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise