SAP Consumption CoE Public Cloud Operations Senior Specialist 

Czechia, Prague, Prague 

86504618

What you´ll do

• Special point of contact for both external and internal customers for consumption related topics
• Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
• Process support requests across L1, L2 and L3 support levels to final resolution
• Assist with complicated cases to L2/L3 support
• Answering of internal/external customer queries within agreed Service Level Agreements
• Use own initiative to improve processes and drive efficiency in the team
• Actively contribute to complex cases resolution
• Create and maintain cluster specific SOP database / Support knowledge base
• Owning communication to customers end-to-end
• Hosting process-oriented calls with stakeholders from diverse backgrounds

What you bring

• Experience with SAP systems is preferred
• Knowledge on process management and equivalent are preferred
• Advance analytical and problem-solving skills with a strong focus on high-quality results
• Intrinsically motivated, willing to learn and to support team colleagues enthusiastically
• Enjoy working in an agile, fast-changing environment
• Team player, positive attitude and open to feedback
• Dedicated to customer success with a strong customer focus
• Excellent Stakeholder management
• Excellent verbal and written communication skills in English language

Work Experience

• University degree is preferred, but not mandatory
• Good level of basic Support/Finance knowledge
• 3-5 years related experience is preferred
• Knowledge of SAP support modules and CRM is preferred
• Ability to work with globally distributed cross-functional teams
• Proven track record of execution capabilities for complex topics
• Proven ability to quickly become an expert in a specific topic while not losing track of the big picture
• Demonstrated track record of creating and implementing new processes to drive efficiency and improve customer satisfaction