Bank Of America Business Support Analyst 

United Kingdom, England 

863491722

Corporate Title: Officer

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Responsibilities:

• Administration of EMEA Client Service, Fulfilment and Digital Services client delight surveys

• Review, update, and investigate client escalations and complaints.

• Review and reconciliation of all dormant and inactive client accounts, liaising with the EMEA service Team

• Support the incident management process by joining triage calls, maintaining records and assisting with regulatory reporting for the EMEA Bank of America Entities

• Ability to bring multiple stakeholders together, directly address issues to reach consensus and decisions.

• Proven ability to lead and consult both vertically and horizontally with senior management and key partners.

• Superior organizational skills, attention to detail and act with a sense of urgency

• Self-starter able to work independently and prioritise effectively with minimal oversight and guidance.

• Proficient in excel

Skills that will help:

Knowledge of banking operations and associated functions

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.