SAP Senior Technical Writer / User Assistance 

Germany, Baden-Württemberg 

86260321

What you`ll do

As a Senior User Assistance Writer, you will

• Lead user assistance projects, serve as subject matter expert for development/User Assistance initiatives, and define user assistance strategy for the product.
• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding.
• Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles.
• Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders.
• Define terminology (simple, consistent, and conforms to industry standards).
• Adhere to standards and guidelines to deliver high quality user assistance.

What you bring

• Bachelor’s degree in Technical Communication, UX Design, Computer Science, or any other related experience
• Extensive experience in information development, technical writing, support, or other forms of content development
• Experience in serving as a content subject matter expert within a development group
• Extensive experience in technical writing along with experience in documenting end-2-end user experiences
• Ideally first-language proficiency in English, or excellent written and spoken skills in English; German language skills are a plus
• Ability to express complex technical information in a clear and precise manner
• Ability to work within tight deadlines, deliver on time, and ensure high quality
• Flexibility and a readiness to communicate with other team members

Job Segment:Technical Writer, Developer, Embedded, Cloud, User Experience, Technology