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SAP User Assistance Developer Specialist Technical Writer 
Germany, Baden-Württemberg 
730004871

30.03.2025

What you will do

  • Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP.
  • Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content.
  • Create structured, reusable documentation using DITA, Markdown, or similar frameworks.
  • Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion).
  • Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments.
  • Contribute to release documentation, including feature descriptions, known issues, and change logs.
  • Drive continuous improvement of the documentation experience based on user feedback and analytics.
  • Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs.

What you Bring

  • Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments.
  • Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus).
  • Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker.
  • Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides.
  • Familiarity with Agile development processes and collaboration tools like Jira and GitLab.
  • Excellent written and verbal communication skills in English.
  • Ability to manage multiple documentation streams and deadlines in a fast-paced environment.

Preferred Qualifications

  • Knowledge of Sovereign Cloud compliance and regulatory documentation requirements.
  • Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation.
  • Background in computer science, engineering, or a related technical field.
  • Due to the potentially classified nature of our work, you might required to subject yourself to a governmental security clearance process ( )

What We Offer

  • A central role in enabling usability and adoption of cutting-edge cloud automation tools.
  • A collaborative and diverse team focused on innovation in Sovereign Cloud.
  • Competitive compensation and opportunities for professional growth.
  • Flexible working environment and supportive culture.