Akamai Program Manager II- 

India 

862306519

Partner with the best

As a Program Manager II, you will be responsible for:

• Designing and execute a VoC strategy using surveys, interviews, and digital tools to capture customer feedback.
• Managing feedback tools and platforms to maintain data quality and consistency.
• Analyzing feedback trends to identify pain points, improvement areas, and root causes of customer issues.
• Developing dashboards and reports to share actionable insights with stakeholders.
• Collaborating with teams to implement customer-centric improvements and measure their impact.
• Presenting insights to leadership, align teams on goals, and promote a customer-first culture.

Do what you love

To be successful in this role you will:

• Have ability to analyze complex data, identify patterns, and derive actionable insights from customer feedback.
• Have track record in managing end-to-end projects, ensuring timelines, milestones, and budgets are met.
• Have Excellent written and verbal communication skills for effectively presenting insights to diverse audiences.
• Have Deep understanding of customer needs and a commitment to delivering outstanding experiences.
• Proficiency in data analysis tools like Excel, Tableau, and SPSS, and feedback platforms like Qualtrics and Salesforce.
• Have Demonstrated ability to align technical skills with customer-focused strategies for impactful outcomes.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.