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SAP Senior Client Delivery Manager Enterprise Cloud Services Tempe 
United States, Arizona, Tempe 
862032351

21.11.2024

CDM TASKS

  • Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
  • Continuously increase client trusted advisor relationship with executives and key stakeholders
  • Demonstrate accountability as the single orchestrator for end-to-end delivery.
  • Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
  • Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
  • Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages
  • Identify service improvements and delivery opportunities and realize the value for the client
  • Track and report on business growth and upsell throughout the entire engagement lifecycle
  • Expected to spend up to 20% of time onsite at client location

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

  • Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
  • SAP Basis, technology and/or functional knowledge are very important
  • Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
  • Strong project management skills & customer-facing experience
  • Strong ability to translate between technical and non-technical audience with confidence
  • Strong engagement management, relationship building and de-escalation skills
  • Excellent presentation, communication and moderator skills
  • High competency in multi-tasking and ability to manage multiple engagements in parallel
  • Accustomed to working in an international and global virtual matrix organization
  • Experienced in the area of IT service providers and managing outsourcing engagements
  • Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
  • High proficiency in English. Additional languages are a big plus
  • Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
  • Certification in project management methodology (e.g. PMP) is beneficial

WORK EXPERIENCE

  • 4~6+ years’ experience in project management or SAP Operations
  • 4~6+ years’ experience in a customer-facing role
  • 8+ years' experience in SAP Basis and/or infrastructure operation/development is preferred