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Apple Software Triage Engineer United States, West Virginia 861810125
05.09.2025
We are seeking a highly skilled Software Triage Engineer with 5+ years of experience to join our engineering team. The ideal candidate will have deep expertise in debugging, analyzing, and triaging complex issues across iOS and macOS software components, with additional exposure to cloud-based systems. This role requires a strong foundation in C-type programming languages (C, C++, Objective-C, or Swift), combined with excellent analytical abilities, communication skills, and a structured problem-solving mindset.The Software Triage Engineer will serve as the first line of defense for incoming issues—owning the investigation, categorization, root-cause hypothesis, and escalation to development teams—helping ensure faster resolution and higher product reliability.
What We’re Looking For* A detail-oriented engineer who thrives on solving complex problems.* Someone who can balance deep technical investigation with clear communication to stakeholders.* A self-starter who can independently prioritize and manage multiple issues under strict timelines.* A collaborative engineering partner, who contributes not only to fixing problems but also to improving the overall triage and escalation process.
- Serve as the primary triage point for software bugs and system issues reported by QA, support, and field teams.
- Analyze crash logs, system logs, stack traces, and core dumps to isolate issues in iOS/macOS components.
- Reproduce, document, and prioritize issues based on severity and customer/business impact.
- Collaborate with software engineers, QA, DevOps, and product teams to drive resolution of critical issues.
- Perform first-level debugging and code analysis in C, C++, Objective-C, or Swift.
- Contribute to automation of triage workflows (log parsing, issue categorization, dashboarding).
- Interface with cloud platforms/services to triage hybrid software/cloud failures.
- Ensure issues are tracked with clear technical documentation, root-cause notes, and next steps.
- Participate in postmortem reviews, contributing to reliability improvements and preventative measures.
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
- 5+ years of professional experience in software development, debugging, or triage engineering.
- Strong hands-on experience with iOS/macOS internals, frameworks, and system-level components.
- Proficiency in at least one C-type programming language (C, C++, Objective-C, Swift).
- Demonstrated ability to analyze complex software issues, crashes, and performance bottlenecks.
- Experience working with log analysis tools, crash reporting frameworks, and debuggers (LLDB, Instruments, Xcode tools, Console, sysdiagnose, etc.).
- Solid understanding of software development lifecycle (SDLC), defect management systems, and triage best practices.
- Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
- Experience with cloud platforms (AWS, GCP, or Azure) and distributed systems debugging.
- Familiarity with CI/CD pipelines and issue-tracking systems (Jira, Radar, Bugzilla).
- Scripting knowledge (Python, Bash, or Perl) to automate log parsing or triage processes.
- Exposure to network protocols, security debugging, and performance profiling.
- Background in customer-facing technical support or incident management.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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