Microsoft Azure AI Senior Technical Support Engineer 

Portugal, Lisbon 

861757663

Minimum requirements:
Extensive technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT)

• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
• Proven experience with cloud platforms such as Azure, AWS, or GCP, with a
focus on AI/ML services. Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer.
• Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. TensorFlow or PyTorch.
• Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of AI.
• Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
• Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management,data visualization, and statistical analysis.

Language Qualification
German and English Language: confident in reading, writing and speaking.

Response and Resolution
• You own, investigate and solve highly complex customer technical issues and serve as an technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tools (e.g. debugging).

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.

Product/Process Improvement
• You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.

Business Integration
• You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.