Microsoft Technical Support Engineer - Azure Developer 

Portugal, Lisbon 

123121045

Required Qualifications:

• Candidate must have hands on Customer Support or Technical Consulting or Software Development experience or equivalent.
• Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP and Ruby, .NET Core, ASP.NET, WordPress, Joomla and Drupal.
• Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

Preferred Qualifications:

• Troubleshooting Experience in one of the following: Windows IIS, Linux, Container, Azure Web Apps, Customer Docker Images.
• Deep experience with Open-Source Web technologies such as Linux, NGNIX, Apache, Java, Node, Python, PHP and Ruby.
• Troubleshooting skills in Network or Active Directory Authentication.
• Familiarity with packet sniffers: Fiddler, Network Monitor or Wireshark.
• Familiarity with debugging tools to analyze code issues: Windbg, Visual Studio, etc..

English Language: confident in reading, writing and speaking.

Knowledge of additional languages will a plus.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements